Policy & Disclaimers
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TERMS & CONDITIONS
**1. Order Process** By placing an order with TELE-CANDLES, you agree to provide accurate and complete information for customizations. Orders are confirmed upon receipt of payment.
**2. Customization** All products are made to order, including personalized colors, scents, and messages. We strive for accuracy but cannot guarantee exact matches.
**3. Payment and Pricing** All prices are listed in USD and are subject to applicable taxes. Payment is due at the time of order confirmation.
**4. Shipping and Delivery** Shipping times vary based on customization and location. TELE-CANDLES is not liable for delays caused by third-party carriers.
**5. Returns and Refunds** As all candles are custom-made, all sales are final. Returns or exchanges are only accepted if there is a fault or error caused by TELE-CANDLES .
**6. Limitation of Liability** TELE-CANDLES is not liable for any indirect, incidental, or consequential damages arising from the use of our products.
**7. Privacy and Data Protection** Your personal information is handled with care and will not be shared without your consent. Please refer to our Privacy Policy for more details.
**8. Governing Law** These Terms and Conditions are governed by the laws of the jurisdiction in which TELE-CANDLES operates.
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PRIVACY POLICY
At TELE-CANDLES, your privacy is paramount. We collect only essential information needed for your custom candle orders, such as preferences for color, scent, and personalized messages. We do not share your personal information without your consent. However, if any content associated with your order is related to harm, suicide, or death, we will cooperate with the proper authorities and release information as required by law. Your trust is important to us, and we are committed to maintaining confidentiality and security.
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PURCHASE DISCLAIMER & CONTENT RESPONSIBILITY
By completing a purchase with TELE-CANDLES, you acknowledge and agree to the following: Customers are granted freedom of expression when submitting written notes or content associated with their purchase. However, TELE-CANDLES is a brand rooted in beautiful, professional, light-hearted, and humorous writing. Content that promotes, encourages, or references violence, self-harm, suicide, death, threats, abuse, or harm to any individual or group is not aligned with the values or mission of TELE-CANDLES. TELE-CANDLES shall not be held liable for content written by the sender or interpreted by the receiver, as such content reflects the sender’s freedom of speech and personal responsibility. That said, if content is reasonably believed to be connected to threats of harm, death, or suicide, TELE-CANDLES reserves the right to retain and release relevant information to proper authorities upon lawful request. By proceeding with your purchase, you confirm that your submitted content complies with these terms and does not violate applicable laws or cause harm to others.
RETURN POLICY
Each Tele-Candles creation is custom-made, including color, scent, and message selection. All sales are final. Returns or exchanges are accepted only in the event of an error or defect caused by Tele-Candles. Please review your order carefully before purchasing.